> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jengolabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Behaviour

> Assign and manage behaviours for your agents

## What are behaviours?

Behaviours are predefined rules or styles that you can turn on or off for each agent. They shape how the agent responds (e.g. tone, when to escalate, when to ask for help) without you writing long instructions from scratch.

Your organization has a list of **behaviours** that an admin has created. When you edit an agent’s **Persona**, the **Behaviours** tab shows that list and lets you select which ones apply to this agent.

<img src="https://mintcdn.com/jengolabs/JROncRB-ueYfPkKv/images/default-jen.svg?fit=max&auto=format&n=JROncRB-ueYfPkKv&q=85&s=45176ab1da6e703b47a8b53efef0db2e" alt="Persona — Behaviours tab with list toggled on or off" width="800" height="450" data-path="images/default-jen.svg" />

## Where to set behaviours

1. Open **AI Hub** and select your agent.
2. Open **Persona** (or the agent’s configuration).
3. Go to the **Behaviours** tab.
4. You’ll see a list of available behaviours (names and possibly short descriptions).
5. Turn **on** the behaviours you want for this agent. Turn **off** the ones you don’t.
6. Save.

Only the behaviours you turn on are active for that agent.

## Examples of what behaviours might do

Depending on how your admin defined them, behaviours might:

* Set a **tone** (e.g. formal, friendly, concise).
* Add **rules** (e.g. never share internal links, always confirm before creating a work order).
* Control **escalation** (e.g. hand off to a human when the user is upset or when the topic is billing).
* Add **safety** (e.g. don’t answer outside your knowledge base, say “I don’t know” when unsure).

If you’re not sure what a behaviour does, check with your admin or the behaviour’s description in the list.

## No behaviours available

If the **Behaviours** tab shows “No behaviours available”, your organization hasn’t added any yet. An admin can create behaviours in the right place (e.g. AI Hub or settings); once they exist, they appear in the list and you can assign them to agents.

## Adding a new behaviour (admin)

If you have permission to manage behaviours, use **Add a behaviour** (or the equivalent in your app) to create a new one: give it a name and description so others know when to use it. Then you can assign it to any agent from the **Behaviours** tab in the agent’s Persona.

## Related

* [How to create an agent](/agents/create-agent) — Full setup including Behaviours.
* [Agents overview](/agents/overview) — What agents are and what you configure.
