> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jengolabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents overview

> What agents are and where you use them in Jengo

## What are agents?

Agents are AI assistants that work inside Jengo. They are **shared across all three products** (Property OS, Beauty OS, and Grio CX). You create and configure them once; each product uses them in its own inbox, workflows, and channels.

Agents can:

* **Chat** with tenants, clients, or your team in the app or on connected channels.
* **Handle phone** conversations when you use a phone agent.
* **Handle email** when you use an email agent.

Agents answer questions, triage requests, run workflows (e.g. create an issue, send a notification), and use your **knowledge base** so answers match your policies and content.

<img src="https://mintcdn.com/jengolabs/JROncRB-ueYfPkKv/images/default-jen.svg?fit=max&auto=format&n=JROncRB-ueYfPkKv&q=85&s=45176ab1da6e703b47a8b53efef0db2e" alt="AI Hub — Agents list" width="800" height="450" data-path="images/default-jen.svg" />

## Where you see agents

* **AI Hub** — List of your organization’s agents. You can create, edit, and test agents here.
* **Persona (agent settings)** — Each agent has a **Persona** where you set its name, **Knowledge base** sources, **Behaviours**, **Workflows**, and (for voice agents) **Voices** and **Actions**.
* **Conversations** — When someone chats with an agent, the conversation appears in the app so you can monitor or take over.

## Agent types

Depending on your vertical and plan, you may have:

* **Chat agent** — In-app or channel chat (e.g. tenant or client support).
* **Phone agent** — Voice calls.
* **Email agent** — Handles incoming and outgoing email.

Your admin or plan controls which types are available.

## What you configure (Persona)

Each agent has a **Persona** with tabs that control how it behaves. For a full explanation of each tab, see [Agent persona](/agents/persona).

| Tab                        | Purpose                                                                    |
| -------------------------- | -------------------------------------------------------------------------- |
| **General**                | Name, description, personality (how the agent speaks).                     |
| **Knowledge base**         | Which documents, links, or folders the agent can use to answer.            |
| **Behaviours**             | Predefined behaviours you turn on or off (e.g. tone, rules).               |
| **Workflows**              | Which workflows the agent can run (e.g. create work order, send reminder). |
| **Voices** (voice agents)  | Voice and language.                                                        |
| **Actions** (voice agents) | What the agent can do during a call.                                       |

## Next steps

* [How to create an agent](/agents/create-agent) — Step-by-step creation.
* [Agent persona](/agents/persona) — How the persona works and what each tab does.
* [Example templates](/agents/example-templates) — Ready-made ideas for Property OS, Beauty OS, and Grio CX.
* [Behaviour](/agents/behaviour) — Assigning behaviours to an agent.
* [Knowledge base](/agents/knowledge-base) — Adding content and linking it to agents.