> ## Documentation Index > Fetch the complete documentation index at: https://docs.jengolabs.com/llms.txt > Use this file to discover all available pages before exploring further. # Beauty OS core features > Directory, appointments, workflows, and more Beauty OS — Services, Staff, or Clients screen ## Directory ### Services **Services** are what you offer (e.g. haircut, facial, massage). Each has a name, price, duration, category, and optional description and images. * **Directory** → **Services**: view the catalog, add or edit services, set categories and availability. You can bulk import (e.g. Excel/CSV) if your plan supports it. * Use services when creating appointments and when agents suggest or book appointments. ### Staff **Staff** are your team (e.g. stylists, estheticians, receptionists). Each has a profile, role, schedule, and optional specialties and performance data. * **Directory** → **Staff**: add staff, set availability and working hours, view performance. Assign staff to appointments. * AI features may suggest staff matching or schedule optimization depending on your plan. ### Clients **Clients** are your customers. You store contact info, history (appointments, services), preferences, and notes. * **Directory** → **Clients**: view and search clients, add or edit profiles, see history and preferences. Link clients to appointments and conversations. * AI features may offer client insights, churn hints, or personalization depending on your plan. *** ## Appointments and calendar ### Appointments **Appointments** are scheduled sessions: client, service(s), staff, date and time, and status (e.g. confirmed, completed, no-show). * **Appointments** or **Calendar** in the menu: view by day or week, create appointments, assign staff and service, send reminders. * Reschedule, cancel, or mark no-show. Use workflows for reminders or follow-ups (e.g. day before, after first visit). ### Scheduling flow * Create an appointment manually or let clients book (if you use a booking channel or agent). * Vendors/staff can propose times in some flows; in Beauty OS the main flow is often direct booking or staff assignment. * Notifications (email/SMS) can remind clients and staff when configured. *** ## Workflows **Workflows** automate steps (e.g. form submitted → add to leads → send confirmation → create task “Schedule consultation”). You or an agent can run workflows for appointments, leads, or client engagement. * Start workflows from the relevant screen (e.g. new lead, appointment created) or let agents run them from chat. Configure which workflows an agent can run in **Agents** → **Persona** → **Workflows**. *** ## Communication and integrations * **Inbox / messaging** — Conversations with clients, linked to client or appointment. Agents can handle booking or support. * **Notifications** — Email or SMS for reminders, confirmations, follow-ups (when configured). * **Integrations** — Stripe, Slack, calendar, etc. Configured by your admin in **Settings** or **Integrations**. *** ## Agents and AI Hub * **Agents** — Create chat, phone, or email agents for booking, client support, or daily briefings. See [Agents](/agents/overview). * **AI Hub** — **Behaviour**, **Workflows**, and **Knowledge base** are configured here and used by agents across Beauty OS.