> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jengolabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Insights

> How much your agents handle, how well, and where they need help.

Open **Insights**. The **Overview** view shows:

| Chart | Tells you |
| - | - |
| **Conversation Volume** | How many conversations over time. |
| **Conversations by Channel** | Where customers reach you. |
| **Conversations by Status** | How many are live, escalated, completed or closed. |
| **Customer Sentiment** | How customers feel. |
| **AI Resolution Rate** | The share solved without a person. |
| **Average Resolution Time** | How long a conversation takes to solve. |

Use **All Agents** to look at one agent, and the time range (**Last 7 days** up to **Last year**) to compare periods.

## Make your own views

Click **+** to **Add new view**, name it and choose its charts. Besides the ones above you can add **SLA Compliance Rate**, **AI vs Human Handled**, **Conversations by Priority**, **Knowledge Gap Report**, **Credits Consumed**, **Average Latency** and **Most Used Agents**. Right-click a view to **Edit** or **Delete** it (the default view stays).

<Tip>
  Add the **Knowledge Gap Report**: it lists the questions your agents couldn't answer from your documents, which tells you what to add to the [Knowledge Base](/jen-studio/drive) next.
</Tip>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.