> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jengolabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Grio CX overview

> What Grio CX is and what you can do with it

## What is Grio CX?

**Grio CX** is Jengo’s product for customer support and engagement. You use it to manage conversations (inbox), tasks, AI-powered support, and calls—with a shared knowledge base and agents so responses stay accurate and on-brand.

<img src="https://mintcdn.com/jengolabs/JROncRB-ueYfPkKv/images/default-jen.svg?fit=max&auto=format&n=JROncRB-ueYfPkKv&q=85&s=45176ab1da6e703b47a8b53efef0db2e" alt="Grio CX — Inbox or Support view with conversations" width="800" height="450" data-path="images/default-jen.svg" />

## Who it’s for

* Customer support and success teams
* Companies that need multi-channel support (email, chat, phone, social)
* Teams that want AI to handle conversations, triage, and escalation based on their knowledge base

## Main areas

| Area                        | What you do                                                                                          |
| --------------------------- | ---------------------------------------------------------------------------------------------------- |
| **Inbox**                   | All conversations in one place; filter by channel, status, or assignee.                              |
| **Tasks**                   | Tasks created from conversations, workflows, or manually; assign and track.                          |
| **Support / Conversations** | Conversation threads, context, tags, assignment, and status (e.g. Open, Escalated, Resolved).        |
| **Calls**                   | Individual and bulk call operations when your plan includes voice.                                   |
| **Agents & AI Hub**         | Agents that reply from your knowledge base; **Behaviour**, **Workflows**, **Knowledge base** for AI. |
| **Integrations**            | Connect channels (email, chat, etc.) and other tools.                                                |

## Next steps

* [Core features](/grio-cx/core-features) — Inbox, conversations, tasks, support, and more in detail.
* [Setting up your workspace](/grio-cx/how-to-setting-up) — Configure workspace and channels.
* [Inbox and triage](/grio-cx/how-to-inbox-triage) — Manage conversations and triage.
* [Escalation](/grio-cx/how-to-escalation) — Escalate and notify supervisors.