Skip to main content
Open Insights. The Overview view shows: Use All Agents to look at one agent, and the time range (Last 7 days up to Last year) to compare periods.

​
Make your own views

Click + to Add new view, name it and choose its charts. Besides the ones above you can add SLA Compliance Rate, AI vs Human Handled, Conversations by Priority, Knowledge Gap Report, Credits Consumed, Average Latency and Most Used Agents. Right-click a view to Edit or Delete it (the default view stays).
Add the Knowledge Gap Report: it lists the questions your agents couldn’t answer from your documents, which tells you what to add to the Knowledge Base next.