Grio CX overview - Jengo

What is Grio CX?

Grio CX is Jengo’s product for customer support and engagement. You use it to manage conversations (inbox), tasks, AI-powered support, and calls—with a shared knowledge base and agents so responses stay accurate and on-brand.

Grio CX — Inbox or Support view with conversations

Who it’s for

Customer support and success teams
Companies that need multi-channel support (email, chat, phone, social)
Teams that want AI to handle conversations, triage, and escalation based on their knowledge base

Main areas

Area	What you do
Inbox	All conversations in one place; filter by channel, status, or assignee.
Tasks	Tasks created from conversations, workflows, or manually; assign and track.
Support / Conversations	Conversation threads, context, tags, assignment, and status (e.g. Open, Escalated, Resolved).
Calls	Individual and bulk call operations when your plan includes voice.
Agents & AI Hub	Agents that reply from your knowledge base; Behaviour, Workflows, Knowledge base for AI.
Integrations	Connect channels (email, chat, etc.) and other tools.

Next steps

Core features — Inbox, conversations, tasks, support, and more in detail.
Setting up your workspace — Configure workspace and channels.
Inbox and triage — Manage conversations and triage.
Escalation — Escalate and notify supervisors.