What is Grio CX?
Grio CX is Jengo’s product for customer support and engagement. You use it to manage conversations (inbox), tasks, AI-powered support, and calls—with a shared knowledge base and agents so responses stay accurate and on-brand.Who it’s for
- Customer support and success teams
- Companies that need multi-channel support (email, chat, phone, social)
- Teams that want AI to handle conversations, triage, and escalation based on their knowledge base
Main areas
| Area | What you do |
|---|---|
| Inbox | All conversations in one place; filter by channel, status, or assignee. |
| Tasks | Tasks created from conversations, workflows, or manually; assign and track. |
| Support / Conversations | Conversation threads, context, tags, assignment, and status (e.g. Open, Escalated, Resolved). |
| Calls | Individual and bulk call operations when your plan includes voice. |
| Agents & AI Hub | Agents that reply from your knowledge base; Behaviour, Workflows, Knowledge base for AI. |
| Integrations | Connect channels (email, chat, etc.) and other tools. |
Next steps
- Core features — Inbox, conversations, tasks, support, and more in detail.
- Setting up your workspace — Configure workspace and channels.
- Inbox and triage — Manage conversations and triage.
- Escalation — Escalate and notify supervisors.