What is Grio CX

Grio CX answers your customers on your website chat or inside your Intercom, from your own documents. When it can’t help, it hands the conversation to a person on your team. You follow everything from one inbox and see the results in Insights. Open grio.jengo.ai, enter your work email and click Send Magic Link, then open the link from your inbox.

Where things are

Menu	What it’s for
Inbox	The conversations that need attention right now: escalated, unassigned or at risk of missing their SLA.
Conversations	Every conversation, with filters, its transcript, summary and analysis.
Insights	Volume, channels, sentiment, AI resolution rate and more.
Manage → Agents	Build and configure your support agents.
Manage → Knowledge Base	The documents your agents answer from.
Manage → Behavior	Rules your agents follow.
Manage → Integrations	Services your agents can use.

Next steps

Set up Grio CX

From your documents to a live agent in about 30 minutes.

Add chat to your website

Share a link, embed the widget or print a QR code.

Connect Intercom

Let Grio answer inside your Intercom as a teammate.

Work with conversations

Take over, hand back to the AI, follow up.

Get started

Channels

Daily work

Your agent

Account

What is Grio CX

Where things are

Next steps

Set up Grio CX

Add chat to your website

Connect Intercom

Work with conversations

​Sign in

​Where things are

​Next steps

Set up Grio CX

Add chat to your website

Connect Intercom

Work with conversations

Sign in

Where things are

Next steps