What are agents?
Agents are AI assistants that work inside Jengo. They are shared across all three products (Property OS, Beauty OS, and Grio CX). You create and configure them once; each product uses them in its own inbox, workflows, and channels. Agents can:- Chat with tenants, clients, or your team in the app or on connected channels.
- Handle phone conversations when you use a phone agent.
- Handle email when you use an email agent.
Where you see agents
- AI Hub — List of your organization’s agents. You can create, edit, and test agents here.
- Persona (agent settings) — Each agent has a Persona where you set its name, Knowledge base sources, Behaviours, Workflows, and (for voice agents) Voices and Actions.
- Conversations — When someone chats with an agent, the conversation appears in the app so you can monitor or take over.
Agent types
Depending on your vertical and plan, you may have:- Chat agent — In-app or channel chat (e.g. tenant or client support).
- Phone agent — Voice calls.
- Email agent — Handles incoming and outgoing email.
What you configure
| Area | Purpose |
|---|---|
| General | Name, description, personality (how the agent speaks). |
| Knowledge base | Which documents, links, or folders the agent can use to answer. |
| Behaviours | Predefined behaviours you turn on or off for the agent (e.g. tone, rules). |
| Workflows | Which workflows the agent can run (e.g. create work order, send reminder). |
| Voices (voice agents) | Voice and language. |
| Actions (voice agents) | What the agent can do during a call. |
Next steps
- How to create an agent — Step-by-step creation.
- Example templates — Ready-made ideas for Property OS, Beauty OS, and Grio CX.
- Behaviour — Assigning behaviours to an agent.
- Knowledge base — Adding content and linking it to agents.