Add chat to your website

Put it live

Enable the agent

Open your agent → Deploy → Enable agent.

Pick how customers reach it

Under Channels → Web Chat:

Embed code: Copy it and paste it before </body> on your website. A chat bubble appears in the corner.
Share link: a chat page you can send by email, WhatsApp or SMS, or put in your social bio.
QR code: View it and print it on a counter card, a receipt or a parcel label.

Check it

Open your website (or the link) in a private window and send a question.

Using a website builder (WordPress, Wix, Webflow)? Paste the embed code in its “custom code” or “footer scripts” setting.

Open the agent → Persona → Widget. You see a Live preview as you change things, and everything saves automatically.

Section	What you can set
Appearance	Logo (the agent’s mark, your organization’s logo, or your own upload), a Greeting in English and in French, and a Header color.
Visitor form	Ask for Name, Email and Phone number before the first message, each optional or Required. Returning visitors skip it.
Verification	Check visitors’ email with a 6-digit code before they chat. Codes are sent from your connected Gmail or Microsoft account, or your own SMTP server. Click Send test to try it.

Collecting an email or phone number lets you follow up later by email or SMS.

Only the agent’s creator, or an owner, admin or manager, can change the widget.