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Drive is your agents’ library. An agent only states facts it finds in the documents you give it, so this is where answer quality starts. In the menu it’s Drive (Jen Studio) or Knowledge Base (Grio CX).

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Add content

Click New and choose:
Several short documents, one topic each, work better than one long handbook. The agent finds the right passage more easily.

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Check it’s ready

A file that’s ready shows no status line. Otherwise you’ll see one under its name: Files that failed are never searched, so an agent can’t answer from them.

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Give documents to an agent

Two ways, which add up:
  • Persona → Knowledge base: tick the folders and files the agent may use. Ticking a folder includes everything in it.
  • Instructions on the Build tab: type @, choose Knowledgebase, then a file, or Tag entire folder. Use this to say which document to use when: “For prices, use @Price list 2026.”

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See what the agent would find

Click Retrieve, type a customer question and press Enter. You see the passages an agent would receive. If the right one isn’t there, the document needs clearer wording or a document of its own.