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A skill is a block of instructions an agent can draw on: how to handle complaints, how to protect personal data, how to reconcile a mobile money payment. Write it once and add it to every agent that needs it. Add skills from the agent’s Build tab → Skills → +.

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Skills Jengo ships

Under Pre-installed, choose a skill to read What it adds and Instructions it adds, then click Add to agent. A few examples: Built-in skills are read-only. To adapt one, click Fork to customize: you get an editable copy your organization owns.

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Write your own

Choose Custom skill, then start From scratch, from a template (Tone & style, Escalation policy, API workflow, Domain rules), or Import SKILL.md. Your skills stay private to your organization and appear under Your library.

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Versions

An agent using one of your skills follows Latest by default, so edits apply straight away. To freeze an agent on a version while you rework a skill, pin it to that version (owners, admins and managers).