Integrations
Integrations connect services your organization already uses: Communication (Gmail, Outlook, Slack, Microsoft Teams, WhatsApp, Twilio…), Finance (Stripe, Shopify, Flutterwave…), Productivity (Google Drive, Sheets, Calendar, HubSpot, Salesforce, Jira…), Analytics, Developer and Access and security.1
Connect the service once
In Add connection, pick the service and click Connect workspace. Sign in to the service and approve access. You can also do this from Integrations in the menu.Twilio and ONECI ask for their own keys instead (for Twilio: Account SID and Auth Token).
2
Add it to the agent
Back in Add connection, click Add to agent. The agent can now use the service’s actions, listed under Available tools.
3
Choose what it may do
In Integrations, open the connected service to see its App permissions and switch individual actions on or off. Reconnect refreshes access; Remove Access disconnects it.
A service is connected once per workspace, then added to each agent that needs it.
Actions
An action calls an API of your choice. In Add connection → Action, Start from a template:- Payment templates: Paystack, Flutterwave, M-Pesa, MTN MoMo and Orange Money.
- Build from scratch: connect any API or service. Give it a Name, a Description the agent reads to decide when to use it, the URL, Method, Auth and the Input fields the agent fills in.
- Write code: a multi-step action in JavaScript, with Who can trigger this (AI only, Requires human, Admins or Managers).
- From the Store: ready-made actions such as Refund a Stripe Charge, Post to Slack or Send SMS (Twilio).
Built-in tools
No connection needed. In Add connection → Built-in, click Add to agent:- Document Classifier: recognises the type of a document a customer sends.
- National ID Verifier: checks a national ID document.