Persona - Jengo

Open an agent and click Persona in its toolbar. Changes save automatically.

General

Setting	What it does
Language	The agent replies in this language, whichever language it’s written to in: English, Spanish or French.
Temperature	How varied the answers are (0–2). Keep it low for support.
Top K	How many word choices the model considers (1–100). Leave the default unless you know you need it.
Conversation idle timeout	Minutes of inactivity before a conversation is completed (5–1440, default 30).
Voice and calls	Voice agents only. Agent speaks first sends a greeting when the call connects.

Knowledge base

Tick the folders and files this agent may answer from. Ticking a folder includes all its files. See Drive.

Behaviors

Rules your organization has written, such as always confirm before cancelling. Tick the ones this agent follows. Expand a behavior to read, edit or delete it.

Voices

Voice agents only. Preview each voice with the play button and select the one your agent uses. Chat agents only. Sets how the chat looks and what it asks on your website. See Add chat to your website.