Open an agent and go to Playground. Type in Chat with your agent as a customer would.
Each reply shows the sources it used. On wide screens, the panel on the right shows the tools it called, the passages it read and how long it took.
Rate answers
Under each reply:
- Good answer: saved straight away.
- Bad answer: say What went wrong? (Wrong or missing information, Wrong tone, Should have handed over, Wrong language) and What should it have done?, then Save feedback.
Teach the agent
After a bad answer, click Teach the agent. Studio drafts a lesson from your feedback, as When this happens, Then do this. Edit it, then:
- Owners and admins: Save and apply. New conversations use it immediately.
- Other members: Submit for approval. An owner or admin approves or rejects it.
Lessons refine the agent’s instructions and never override them. Every change creates a version you can restore from History. Studio warns you when a lesson may conflict with the agent’s rules.
Test with the questions your customers really ask, word for word, including the short and misspelled ones.
