Check it’s ready
Readiness lists what the agent has configured: instructions, a model, its tools and their secrets, and its output format. A check that needs attention tells you what’s missing. Click Review configuration to fix it on the Build tab.Readiness is a checklist, not a gate: you can enable an agent with open items, but fix them first.
Switch it on
Under Deployment status, click Enable agent. The agent becomes Active and starts answering. Disable agent stops it.Choose a channel
Under Channels → Web Chat, once the agent is enabled:
Anyone with the link can chat with the agent.
To answer inside your helpdesk instead, see Connect Intercom. To change how the chat looks, see Add chat to your website.